After your order is placed, the processing time is 1-2 days per order. 

High Profile Clothing Return Policy

CANCELLATIONS & ORDER MODIFICATIONS

We process orders quickly to ensure prompt delivery. Once an order is placed, modifications or cancellations are not guaranteed. If you need to request a change, please contact us immediately at highprofileda1@gmail.com to check if an update is possible.

RETURNS & REFUNDS

At High Profile Clothing, we strive for quality and customer satisfaction. However, refunds are only granted in cases where an item is defective or damaged upon arrival. To request a refund:

    1.    Contact us at highprofileda1@gmail.com within 48 hours of receiving your order.

    2.    Provide clear photos or videos showing the defect or damage.

    3.    If approved, you may be eligible for a partial refund or store credit upon returning the item.

Refunds are not granted for:

    •    Incorrect item selection (size, color, quantity, etc.) made by the customer.

    •    Canceled orders after payment is processed.

    •    Items damaged due to improper use.

Once your return is received and inspected, approved refunds will be processed within 2-7 business days back to your original payment method.

Note: Shipping fees and transaction fees are non-refundable.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, please email highprofileda1@gmail.com within 48 hours of delivery with:

    •    Your order number

    •    Photos of the damaged product

A return may not be necessary for defective items, but our team will assess each claim individually.

RETURN SHIPPING COSTS

    •    Customers are responsible for return shipping costs.

    •    All returns must be shipped with a trackable service; we cannot process refunds for lost returns.

 

INCORRECT SHIPPING ADDRESS

    •    Customers must ensure their shipping and billing information is accurate when placing an order.

    •    If an order is undeliverable due to an incorrect or incomplete address, High Profile Clothing is not responsible for a refund.

    •    We can reship the order, but customers must cover the additional shipping costs.

 

HOLIDAY SEASON ORDERS

During the holiday seasons, please be advised that High Profile Clothing experiences their highest volume of packages which may lead to temporary delays. We will strive to provide the highest extent of customer service for all matters that are within our scope of support. Please be advised that all shipping carrier related matters are completely out of our scope of support to resolve. Please be patience with receiving your package and receiving updated tracking information.

For any questions, reach out to us at highprofileda1@gmail.com